技术支持
先看看下面有没有你遇到的情况。没解决的话，发邮件到 support@viceme.ai，写上设备型号、系统版本和出问题时的操作，我们会在工作日 24 小时内回复。
手表不录音了
- 重新打开手表上的拾声，确认屏幕上出现红色的 REC 和正在走的计时。
- 第一次使用时需要允许麦克风。如果当时点了不允许，请在 iPhone 的 Watch App › 隐私 里允许拾声使用麦克风。
- 手表电量很低或开启低电量模式时，系统可能会停止后台录音。
录音没有变成文字
- 录音按段从手表传到 iPhone，需要两台设备已配对并且离得不远。
- iPhone 上的拾声在后台或锁屏时，系统会先把录音暂存起来。打开一次 App，录音会补收并继续转写，不会丢。
- 转写在 iPhone 本机完成。如果提示没有语音识别权限，请在 iPhone 设置 › 拾声 里允许。
「回顾」和「问问」用不了
这两个功能需要你在 设置 里选择一个 AI 服务，并填写自己的接口地址、模型和 API Key。不填也可以正常使用录音、时间线、高亮和搜索。
占多少空间
整段安静的录音不会保存音频，录满一天通常只占几百 KB。原始音频默认保留 30 天，可以在 设置 里改成 7 天、6 个月或永久。
换手机后数据还在吗
不在。拾声没有账号，也没有云端备份，录音和文字只存在当前这台 iPhone 上。删除 App 会一并删除全部数据，无法找回。
会上传我的录音吗
不会。录音和文字只存在你自己的 iPhone 上，详见隐私政策。
买了之后还要付费吗
不用。拾声一次买断，没有订阅，也没有 App 内购买。使用「回顾」和「问问」时，AI 服务的费用由你自己的 API Key 向该服务商结算。
联系我们
Support
Check the answers below first. If your problem is not covered, email support@viceme.ai with your device model, system version and what you were doing. We reply within 24 hours on working days.
The watch stopped recording
- Open Shisheng on the watch again and check that the red REC label and the running timer are showing.
- Recording needs microphone access. If you declined it, allow it in the Watch app on your iPhone under Privacy.
- When the watch battery is very low or Low Power Mode is on, the system may stop background recording.
Recordings are not turned into text
- Recordings are sent from the watch to the paired iPhone in segments, so the two devices need to be near each other.
- While Shisheng on the iPhone is in the background or the phone is locked, the system holds incoming recordings. Open the app once and they are received and transcribed. Nothing is lost.
- Transcription runs on the iPhone. If the app says speech recognition is not allowed, enable it in iPhone Settings under Shisheng.
Recap and Ask do not work
These two features need an AI service that you choose in Settings, with your own endpoint, model and API key. Recording, the timeline, highlights and search work without one.
How much storage does it use
Fully silent segments are not saved as audio, so a full day is usually a few hundred KB. Original audio is kept for 30 days by default. You can change this to 7 days, 6 months or forever in Settings.
Will my data move to a new phone
No. Shisheng has no account and no cloud backup. Recordings and text exist only on the current iPhone. Deleting the app deletes all of its data and it cannot be recovered.
Are my recordings uploaded
No. Recordings and text stay on your own iPhone. See the Privacy Policy.
Do I pay again after buying
No. Shisheng is a one-time purchase with no subscription and no in-app purchase. When you use Recap or Ask, the AI service bills your own API key.
Contact
Email: support@viceme.ai